Privacy Policy

1. Introduction

Bima Dispute Action Forum ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bdaf.in or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, address, and other contact details you provide when filling out forms or contacting us.
• Insurance Information: Details related to your insurance policies, claims, and disputes that you provide when using our services.
• Usage Data: Information about how you use our website, including your IP address, browser type, operating system, pages visited, and time spent on our site.
• Communication Data: Any messages or communications you send to us, including emails and form submissions.

3. How We Use Your Information

We may use the information we collect in the following ways:

• To provide, maintain, and improve our services
• To process and manage your insurance dispute cases
• To communicate with you about your cases and our services
• To send you updates, newsletters, and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To analyze website usage and improve our website's functionality
• To comply with legal obligations and protect our rights

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With third-party service providers who assist us in operating our website and providing our services (e.g., payment processors, IT service providers).
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: When you have explicitly agreed to the disclosure.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

• Right to access, update, or delete your personal information
• Right to object to processing of your personal information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us at support@bdaf.in.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.